Wednesday, November 17, 2004

Top-10 CM mistakes

The following intriguing list of things NOT to do in case of a crisis I found in an article by Robert D. Ramsey in Supervision (Oct2004, Vol. 65, Issue 10):

  1. Don't fall apart. Unraveling is no way to hold things together. If you become a basket case, everyone else will, too.
  2. Don't freeze or become immobilized. CM requires action, not paralysis.
  3. Don't run away -- physically, mentally or emotionally. The first keys to recovery from mishap are presence and visibility.
  4. Don't ignore the problem. Pretending bad things didn't happen won't make them go away. It will only make you look like a fool on top of everything else.
  5. Don't deny the obvious. Denial is a form of lying.
  6. Don't attempt a cover-up. It usually makes things worse.
  7. Avoid blaming and finger-pointing. These are excuses, not solutions.
  8. Don't procrastinate. Delaying action only adds to the problem.
  9. Don't just keep on doing what you've been doing. When something goes wrong, more of the same is not an antidote.
  10. Don't give up. Once you surrender, there is no possibility for triumph. During the dark hours, avoiding costly mistakes can give you a leg up on out-lasting disaster.